Viewing articles tagged 'SSL Certificates'

 How can i renew my SSL certificate?

A renewal is basically the same as buying a brand new certificate, "renewal" is simply an...

 How do i add additional domains to a multi-domain/SAN certificate?

You can add additional domains to an active certificate by reissuing it.

 How do i download my certificate files?

When the certificate is issued, the Certificate Authority (CA) will send an email to the...

 If i buy a Domain Validated (DV) SSL Certificate, which document(s) do i need to provide?

You do not need to provide any documentation in order to purchase a Domain Validated (DV)...

 What is a Code Signing Certificate?

A code signing certificate is technically not an SSL certificate. It is a certificate-based...

 What is a CSR?

A CSR stands for Certificate Signing Request and is necessary for all SSL certificates in order...

 What is SSL?

SSL, which stands for Secure Sockets Layer, is a cyber-security protocol that digitally encrypts...

 What should i do with my private key?

Your private key should always remain private. The only person that should see your private key...

 Do i need to create a new CSR to renew my certificate?

We recommend that you generate a new CSR to renew your certificate; however, if generating a new...

 How can i install my SSL certificate on more then one server?

First, check your certificate license. There are two methods to install your certificate on...

 How do i generate a Code Signing certificate? Do i need a CSR?

In order to utilize the in-browser controls provided by the CA, all applicants who are attempting...

 How do i generate a CSR?

Please consult official documentation for your server, operating system, or control panel. Most...

 I entered in the wrong common name, how do i change it?

You will need to cancel & reorder your certificate and generate a new CSR with the correct...

 If i buy an Organization Validated (OV) SSL Certificate, which document(s) do i need to provide?

Organization Validated (OV) verification requires checking your business registration. If the...

 What is a Domain Validated (DV) SSL Certificate?

A Domain Validated (DV) SSL certificate is a quick and easy way to secure a domain, as the...

 What should i do to expedite the validation of my order?

If you're in a pinch and need your certificate fast, feel free to contact your SSL provider with...

 Do i need to provide my business verification document again for renewing my OV/EV SSL certificate?

Depending on the certificate details submitted with your renewal, the Certificate Authority (CA)...

 How do i download my Code Signing Certificate?

After completing the validation process, the CA will release the certificate from their system...

 How do i know what my Control Panel/Server OS is?

If you are unsure what your Control Panel/Server OS is, we recommend that you ask your web...

 I have accidentally deleted my "private key" what can i do now?

You will have to reissue your certificate with a new CSR.

 I have noticed something incorrect in my CSR, What should i do?

It is impossible to edit any fields once the CSR has been created. You will simply need to...

 If i buy a Extended Validation (EV) SSL Certificate, which document(s) do i need to provide?

EV certificates require a more stringent verification process than OV certificates. To understand...

 My certificate works in my browser, but my visitors get a Security Alert that says 'The security certificate was issued by a company you have not chosen to trust...' What is the problem?

The issue is that your visitors' browsers are unable to properly identify who issued your...

 What is an Organization Validated (OV) SSL Certificate?

An Organization Validated (OV) SSL certificate requires that a business complete a light vetting...

 Can i switch my method of Domain Control validation from Email to File, or vice versa?

You can switch your method of Domain Control validation from file-based to email-based for any...

 Do i need a dedicated/static IP address to us an SSL certificate?

Yes, you must have a static IP address for an SSL certificate. If you do not have one, you may be...

 I have changed my server, or moved to a different provider, how do i move the certificate?

If you have the original private key on the active certificate, you can install it on the new...

 i paid for my renewal, (where is my certificate/why is my site not secure)?

Most likely, you did not generate or apply for your renewal certificate. Think of SSL like a...

 If i buy a Code Signing Certificate, which document(s) do i need to provide?

There are two different types of validation procedures, those types being a certificate for an...

 The CSR cannot be decoded, What does that mean and what should i do?

Make sure you have the correct file copied and not your self-signed certificate, your previous...

 What is an Extended Validation (EV) SSL Certificate?

EV stands for Extended Validation and is the most premium type of SSL certificate available....

 Why can;t i download my Code Signing Certificate?

The issue lies with either one, two or a combination of both things. First, make sure you are...

 How can i get a Green Address Bar for my website?

The only way to get the green address bar on your website is with an Extended Validation (EV)...

 How do i export my certificate from my browser?

First, it is important to note that a Code Signing Certificate can only be generated and exported...

 I haven't received my Domain Control Validation email (DCV) yet, What should i do?

There are a few reasons why this might be the case. First, verify what email address you have...

 I purchased a renewal certificate, but my website still displays the old certificate. What should i do?

Most likely, you did not generate or apply for your renewal certificate. Think of SSL like a...

 Is technical support available from the CA? Should i need it?

For all technical support matters regarding your SSL certificate, you can contact us, if needed....

 My browser is not showing the green padlock/green bar, why?

There are several reasons why this could be occurring or a combination of several. The four most...

 What should i do if i receive a 'CSR invalid' error during the certificate activation process?

If this happens, your common name is not appropriately formatted for your type of certificate...

 Can i qualify for an EV Certificate?

The main criteria for qualifier for an EV certificate would be that your business is an official...

 How do i use my platform's signing tool?

Platforms are used by developers to sign their applications using specific tools. Since each...

 I would like to change some information for my Domain Control Validation email (DCV)

If the common name needs to be changed, the only way to do so is by cancelling and reordering the...

 What is a private key used for?

The private key is used on the server-side exchange for creating the secure connection. It should...

 When trying to go to the site over https, it displays the message 'The page cannot be displayed.' Why is that?

There are actually many reasons why this could be happening, some of which could be entirely...

 My File Authentication file has been uploaded to the wrong directory, What should i do?

Please upload your file to the correct directory. To make sure the authorization is successful...

 The CSR cannot be decoded?

This is because it is missing one or more required fields or the CSR contains non-alphanumeric...

 What certificates offer www and non-www coverage?

GeoTrust and RapidSSL both offer coverage for www and non-www. As long as the certificate is...

 What platforms can i sign for?

The platforms that can be signed for are as follows: Windows 8 Any Microsoft format (32 and...

 Why does the website say the name on the security certificate does not match the name of the site?

This means that URL in the browser and the common name in the certificate are not an EXACT match...

 How can i reschedule the phone verification call?

In order to reschedule this, please contact us and provide us with your availability. Please...

 What is a Wildcard SSL certificate?

Wildcard SSL certificates can cover one main domain name (www.domain.com) and an unlimited amount...

 Why does the website say the SSL certificate is 'Untrusted'?

This is more than likely because the intermediate certificates were never installed. Installing...

 How can i check to see that my SSL certificate works properly and has been installed correctly?

You can use the SSL checker tool from Cert Logik to test whether or not your SSL certificate has...

 My verification phone number is outdated, what should i do?

Please contact us and confirm what source the Certificate Authority (CA) pulled the telephone...

 What is a Multi-domain or SAN certificate?

Multi-domain or SAN (Secure Alternate Name) SSL certificates can cover multiple domain names on...

 How long will validation take?

This largely depends on the type of certificate that you purchased and your response times. No...

 What is the difference between Wildcard and SAN/Multi-Domain functionality?

Wildcard SSL certificates can cover one main domain (www.domain.com) and an unlimited amount of...

 How can i use 256-bit encryption?

256-bit encryption is a server configuration. This has nothing to do with the certificate itself,...

 Who do i send a validation document to?

For this, we would recommend contacting your us directly. We have a list of email addresses and...

 What is the difference between 1024 and 2048-bit key lengths?

These key lengths refer to the strength of the private key. You can think of it as the size of...

 Why is my order showing Failed Security Review? What does that mean?

Certificate Authorities (CA's) randomly pull certificates aside for additional review from time...

 I completed validation, but never received the certificate. what should i do?

After completing validation, the Certificate Authority (CA) will send the certificate to the...

 What is the difference between SHA-1 and SHA-2?

SHA stands for Signature Hashing Algorithm. It's a mathematical hash that proves the authenticity...

 Can i use the email address listed in the Whois to complete Domain Control Verification (DCV)?

Yes, you can do this for DV, OV, and EV certificates.

 I'm a Sole Proprietor, can i still qualify for an OV/EV certificate?

Sole Proprietors outside of the U.K. can qualify for both OV and EV certificates. However, Sole...

 I have accidentally deleted my "private key" what can i do now?

First check your backups and see if you can re-install the "private key". If you don't know how...

 What is a Certificate Authority and what is your relationship to them?

A Certificate Authority (CA) is the company that actually issues the SSL certificates. Symantec,...

 I have changed my server, or moved to a different provider, how do i move the certificate?

The easiest way is to create a new CSR on the new machine and have the certificate re-issued.

 Which SSL brands are most trusted and secure?

All of the Certificate Authorities (CAs) that we carry are leaders in the industry and trusted...

 Can i see which Certification Authorities have their own Trusted CA root present in browsers?

Yes, the brands that we provide all have their roots included in modern devices and browsers....

 What is the SSL Certificate warranty?

An SSL certificate warranty covers any damages that you may incur as a result of a data breach or...

 What is browser ubiquity or browser recognition?

Browser ubiquity or browser recognition basically means how many browsers recognize an SSL...

 How long are your SSL certificates valid for?

Our SSL certificates can be valid from anywhere to 1-2 years, depending on the certificate you...

 What is an intermediate certificate?

An intermediate certificate is a file that helps the web browser identify who issued your SSL...

 Where do i get my intermediate certificate?

An intermediate certificate will be emailed to you along with your SSL certificate. You can also...

 Can i use SSL to cover an internal domain?

You can use SSL to cover an internal domain if it is an officially registered domain (a...

 What if i can only use one certificate file?

If your hosting platform or company tells you that you can only use one certificate file, then...

 What is the difference between 128- and 256-bit security?

That is the difference between the key lengths used once an SSL connection has been established...

 How many domains can i secure with a Multi-Domain SSL Certificate?

This largely depends on the type of Multi-Domain SSL certificate that you purchase. Comodo...

 What is a UC Certificate (UCC)?

UC stands for Unified Communications and is a newer type of SSL certificate that is designed and...

 What is Multi Domain Wildcard SSL?

A Multi-Domain Wildcard SSL certificate can secure multiple domains and all of their associated...

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